Does Medical Sooq have a store that can be visited?
No, Medical Sooq relies on e-commerce to provide its services and sell products online only.
How can I ensure the product I see on the website matches before paying?
Don't worry! Medical Sooq displays the product with all its details, such as description, images, and relevant information. We rely on cash on delivery, allowing you to verify that the product matches the description before making the payment.
Are the products sold on Medical Sooq covered by a warranty?
Yes, some products are covered by a warranty, such as medical devices, but not all products are. For example, manual wheelchairs may not be covered due to the nature of the product, which depends on the user and continuous or one-time use. We offer a warranty inquiry service through customer support at 0791782270.
How can I ensure the quality of the products?
We ensure high quality because Medical Sooq only promotes products from global companies such as Omron, Beurer, Resmed, Devilbiss, Aqua Chek, etc. All of these companies offer high-quality products with warranties ranging from two years to a lifetime.
Do the products sold on Medical Sooq have a warranty?
Yes, some products have a warranty against defects, but not all products. Warranties on Medical Sooq may even last a lifetime, depending on the product and the warranty provided by the manufacturer. However, the manufacturer's warranty applies to all products.
What shipping methods are available on the Medical Sooq website within Jordan and outside Jordan?
Within Jordan: Shipping is done through distinguished shipping companies that cover all Jordanian governorates, with delivery time ranging from 8 to 24 working hours.
Outside Jordan: Shipping is done via companies like DHL and Aramex, with a delivery time ranging from 72 working hours to two weeks.
What payment methods are available on the Medical Sooq website within Jordan and outside Jordan?
Within Jordan: We offer cash on delivery, e-wallets, and CliQ instant payment service.
Outside Jordan: We provide payment via bank transfer or Western Union, with credit cards and PayPal to be added in the near future.
What is the cost of delivery?
Within Jordan: The cost starts from 3 JDs for delivery within 24 hours, and 5 JDs for express delivery within 8 hours for products weighing up to 5 kilograms. The delivery cost depends on the product and its size.
Outside Jordan: The shipping cost is determined by DHL or Aramex based on either the dimensional weight or actual weight, whichever is greater.
Can I return the product I purchased?
Yes, you can return a medical product, but some products like shower chairs are non-returnable. The buyer is responsible for the return shipping costs unless the return is due to a defective product, delivery error, or non-compliance with the description.
What is the fastest way to contact you?
For quick support, you can contact customer service at 0791782270.
What is the best way to purchase?
The best way to purchase is to complete the order online, as we can track your order better and provide invoices for the products and warranties through your account. You can also order directly by phone at 0791782270, but tracking your account may be more difficult.
How can I confirm that you have received my purchase order?
Once you complete your order, the website will confirm that your order is being processed. You will receive an email with your order number. If you don’t receive the email, make sure it’s not in your spam folder. Our team will contact you to confirm your order.